Contacts and links

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Contact us

We can help you choose or change your primary care provider (PCP) and health plan. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. We can speak with you in other languages.

Phone: 1-833-870-5500 (TTY: 711 or
Hours of operation: 
7 a.m. to 5 p.m., Monday through Saturday

You may also use the chat tool to chat with us online.

For answers to common questions, go to Get answers.

Health plans

For health plan questions, or to learn more about covered services, contact the health plan.


This health plan is offered statewide.

UnitedHealthcare Community Plan

This health plan is offered statewide.

Healthy Blue

This health plan is offered statewide.

AmeriHealth Caritas

This health plan is offered statewide.

Carolina Complete Health

Carolina Complete Health is a provider-led entity offered to people who live in these counties: Alamance, Alexander, Anson, Bladen, Brunswick, Cabarrus, Caswell, Catawba, Chatham, Cleveland, Columbus, Cumberland, Durham, Franklin, Gaston, Granville, Harnett, Hoke, Iredell, Johnston, Lee, Lincoln, Mecklenburg, Montgomery, Moore, Nash, New Hanover, Orange, Pender, Person, Richmond, Robeson, Rowan, Sampson, Scotland, Stanly, Union, Vance, Wake, Warren, Wilson.

The Eastern Band of Cherokee Indians (EBCI) Tribal Option

The EBCI Tribal Option is for federally recognized tribal members or others who qualify for services through Indian Health Service (IHS) and live in Cherokee, Haywood, Graham, Jackson or Swain County or in a neighboring county of the 5-county region. As a member of the EBCI Tribal Option, you can still get services from any Medicaid or NC Health Choice provider.

NC Medicaid Direct

NC Medicaid Direct is for members who qualify.

Other resources

NC Medicaid Contact Center

Phone: 1-888-245-0179

North Carolina Medicaid Application