Contacts and links

Main Content

Contact us

We can help you choose or change your primary care provider (PCP) and health plan. Call us to get answers to your questions about NC Medicaid Managed Care. The call is free.

Phone: 1-833-870-5500 (TTY: 1-833-870-5588)
Hours of operation: 7 a.m. to 5 p.m., Monday through Saturday

We can speak with you in other languages.

You may also use the chat tool to chat with us online. 

For answers to common questions, go to Get answers.

Health plans

For health plan questions, or to learn more about covered services, contact the health plan.

WellCare
Phone: 1-866-799-5318 (TTY: 711)
Hours of operation: 7 a.m. to 6 p.m., Monday through Saturday
Website: www.wellcare.com/NC

UnitedHealthcare Community Plan
Phone: 1-800-349-1855 (TTY: 711)
Hours of operation: 7 a.m. to 6 p.m., Monday through Saturday (open all State holidays)
Website: uhccommunityplan.com/nc

HealthyBlue
Phone: 1-844-594-5070 (TTY: 711)
Hours of operation: 7 a.m. to 6 p.m., Monday through Saturday
Website: HealthyBlueNC.com

AmeriHealth Caritas
Phone: 1-855-375-8811 (TTY: 1-866-209-6421)
Hours of operation: 24 hours a day, Monday to Sunday
Website: amerihealthcaritasnc.com

Carolina Complete Health
Phone: 1-833-552-3876 (TTY: 711)
Hours of operation: 7 a.m. to 6 p.m., Monday through Saturday
Website: www.carolinacompletehealth.com

Carolina Complete Health is offered to people who live in these counties: Alamance
, Alexander, Anson, Bladen, Brunswick, Cabarrus, Caswell, Catawba, Chatham, Cleveland, Columbus, Cumberland, Durham, Franklin, Gaston, Granville, Harnett, Hoke, Iredell, Johnston, Lee, Lincoln, Mecklenburg, Montgomery, Moore, Nash, New Hanover, Orange, Pender, Person, Richmond, Robeson, Rowan, Sampson, Scotland, Stanly, Union, Vance, Wake, Warren, Wilson.

Other resources

Medicaid Contact Center
Phone: 1-888-245-0179 (TTY: 711)
Hours of operation: 8 a.m. to 5 p.m., Monday to Friday (excluding State holidays)
Website: https://medicaid.ncdhhs.gov/contact

North Carolina Medicaid Application
Website: https://medicaid.ncdhhs.gov/medicaid/get-started/apply-for-medicaid-or-health-choice